Sentiment turns negative
Sentiment-based handoff routes frustrated customers to a person.
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Type a message and watch the agent reason, call a tool and reply. Included in every plan, from 100 AI agent messages a month on Free to 15,000 on Nova.
Agent trace
Knowledge base
This is a scripted preview of how an agent reasons, calls a tool and replies. No AI model is called and nothing you type is stored.
Knowledge base
Upload policies, catalogues and FAQs. The agent answers from them, remembers each customer over time and calls your own APIs for live data.
Knowledge-base upload demo
Handoff rules
Set the rules once. The agent writes a summary so the customer never has to repeat themselves.
Sentiment-based handoff routes frustrated customers to a person.
Requests for a person are honoured immediately.
When the agent is not sure, it says so and hands off instead of guessing.
SLA timers escalate automatically before a deadline is missed.
A supervisor agent coordinates specialist agents and decides who answers.
Every handoff carries a summary to the human agent.
Safety controls
Personal data is redacted before any text reaches an AI model. Test agents in a sandbox, score them, version every flow and roll back in one click.
AI allowance
Free
AI messages / month
Spark
AI messages / month
Pulse
AI messages / month
Nova
AI messages / month
Need more? AI message top-up: $5 per 1,000. AI agent add-on for Spark: $29 / month for 1,000 AI messages.
Chatbots, AI agents and workflows are included in every plan. Book a demo if you want a guided tour first.
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