Route every chat to the right person
Routing by tag, campaign or attribute, with presence and collision detection.
Shared inbox and light CRM
Your whole team, every channel, one timeline.
Shared phones and forwarded screenshots mean two agents answer the same customer and nobody owns the lead.
All plans · 2 seats on Free, 3 on Spark, 15 on Pulse, 50 on Nova
Outcomes
What changes for your team.
Never miss a deadline
SLA timers with auto-escalation and internal notes.
Reply faster
AI reply suggestions, quick replies and one timeline across channels.
Results vary by business, audience and setup.
Capability checklist
10 capabilities in this module.
"New" marks capabilities not found on Zaptick's or AiSensy's public pages. "Coming soon" marks capabilities that ship in a later launch phase.
Short product video · placeholder
- Multi-agent inboxAt launch
- Routing by tag, campaign or attributeAt launch
- Tags and quick repliesAt launch
- iOS and Android appsAt launch
- Lead pipelineNewAt launch
- SLA timers with auto-escalationNewComing soon
- Internal notesNewAt launch
- AI reply suggestionsNewComing soon
- One timeline across channelsNewComing soon
- Agent presence and collision detectionNewComing soon
Related integrations
Works with the tools you already use.
Zoho CRMCRMSoon
HubSpotCRMSoon
SalesforceCRMSoon
LeadSquaredCRMSoon
FAQ
Questions about shared inbox and light crm.
Which plans include shared inbox and light crm?
All plans · 2 seats on Free, 3 on Spark, 15 on Pulse, 50 on Nova. See the pricing page for the full plan comparison.
Is every capability live today?
Not yet. Capabilities marked "coming soon" ship in later launch phases; we will not list a module as live until it ships.
What is new compared with Zaptick and AiSensy?
Lead pipeline; SLA timers with auto-escalation; Internal notes; AI reply suggestions; One timeline across channels; Agent presence and collision detection. These are not on either competitor's public pages.
Start free today. Upgrade when it pays for itself.
Chatbots, AI agents and workflows are included in every plan. Book a demo if you want a guided tour first.